•       Introduction to Strategic Planning:
242813 – Explain the contribution made by own area of responsibility to the overall organisational strategy

•       Strategic Planning:
242821 – Identify responsibilities of a team leader in ensuring that organisational standards are met
242822 – Employ a systematic approach to achieving objectives

•       Structured Meetings:
242816 – Conduct a structured meeting

•       Diversity and Conflict Management:
15233 – Harness diversity and build on strengths of a diverse working environment
114226 – Interpret and manage conflicts within the workplace

•       Excellence in Learning Facilitation:
119462 – Engage in sustained oral communication and evaluate spoken text
114226 – Interpret and manage conflicts within the workplace

•       Ethics:
242815 – Apply the organisation’s code of conduct in a work environment

•       HIV/AIDS:
13915 – Demonstrate knowledge and understanding of HIV/AIDS in a workplace, and its effects on a business sub-sector, own organisation and a specific workplace.

•       Mentor & Coach:
117877 – Perform one-to-one training on the job
117874 – Guide learners about their learning, assessment and recognition opportunities

•       Team Building:
15237 – Build teams to meet set goals and objectives

•       Supervise a Project Team (Project Management):
10146 – Supervise a project team of a developmental project to deliver project objectives

•       Leadership:
242824 – Apply leadership concepts in a work context

•       Supervisory Skills:
242821 – Identify responsibilities of a team leader in ensuring that organisational standards are met

•       Role of the Supervisor in Management:
242818 – Describe the relationship of junior management to other roles

•       Improve the Proficiency of Work
114884 – Co-ordinate the improvement of Productivity or Proficiency within a functional unit

•       Change Management through Improving Customer Care
242829 – Monitor the level of care to a range of customers

•       Recruitment and Selection of Candidates:
12140 – Recruit and Select Candidates to fill defined positions

•       Promote a Learning Culture in an Organisation:
252041 – Promote a learning culture in an organisation

•       Problem Solving:
242817 – Solve problems, make decisions and implement solutions

•       Financial Management:
242810 – Manage Expenditure against a budget

•       Customer Service:
242829 – Monitor the level of service to a range of customers

•       Report / Business Writing
12153 – Use the writing process to compose texts required in the business environment

•       Evaluator (Old Verifier):
123400 – Evaluate and promote education training and development (ETD) providers, services and products for organisational use

•       Develop Learning Programmes:
123394 – Develop outcomes-based learning programmes

•       Design and Develop Learning Programmes:
123401 – Design outcomes-based learning programmes
123394 – Develop outcomes-based learning programmes

•       Evaluate Learning Programmes for Accreditation:
123397 – Evaluate a learning intervention using given evaluation instruments

•       Define Unit Standards and Qualifications:
117856 – Define standards for assessment, education, training and development
117858 – Design and develop Qualifications for Assessment, education, training and development

•       Improving Productivity:
114884 – Co-ordinate the improvement of productivity within a functional unit

•       Performance Management:
11473 – Manage individual and team performance

•       Motivation:
242819 – Motivate and Build a Team

•       Time Management:
242811 – Prioritise time and work for self and team

•       Develop a Quality Management System (QMS):
15228 – Advise on the establishment and implementation of a quality management system for skills development practices in an organisation

•       Skills Development Facilitator (SDF):
15218 – Conduct an analysis to determine outcomes of learning for skills development and other purposes
15217 – Develop an organisational training and development plan
15232 – Coordinate planned skills development interventions in an organisation
15227 – Conduct skills development administration in an organisation
15221 – Provide information and advice regarding skills development and related issues

•       Designing a Quality Management System (QMS):
15228 – Advise on the establishment and implementation of a quality management system for skills development practices in an organisation